Learn more about reviews

We collect and present reviews posted across all our online sales channels (ours websites and all the marketplaces we sell on worldwide, such as Amazon).

We do this because we believe that customer reviews and star ratings help customers better understand NEO SOLVO products and decide if the products are suitable for their pets.

The rating is calculated as an average.

The order in which reviews are presented is at the discretion of NEO SOLVO.

Reviews are shared for all products with the same characteristics, regardless of whether they are presented on different product descriptions pages (usually based on the type of pet). Indeed, the products are strictly identical and are presented on different product descriptions for greater clarity. They therefore share the same reviews.

Reviews and ratings are collected regularly (generally once a month). The written reviews are presented in a non-exhaustive manner, unlike the ratings, which are all presented.

Ratings are therefore not systematically accompanied by a commentary, and in this case, they are sorted chronologically to improve readability. The date for the latter is therefore not significant.

For any clarification, please contact us!