Frequently Asked Questions

Find out the answers to the questions you ask yourself about NEO SOLVO products!

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What about delivery?

We work with reputable carriers to ensure delivery in 2-5 days.

Our products are shipped from our warehouse in California within 24 hours of your order on weekdays.

Friday and Saturday orders are shipped on Monday.

Can I replace the disposable litter with a Neo Solvo liner?

Yes for Guinea Pigs and Bunnies.

Our cage liners will be more economical in the long term and more comfortable with 0 dust for your companions. For cats, we do not recommend it.

How to wash and dry Neo Solvo products?

They are machine washable with "Delicat" or "Warm".

After spinning at 1200 or 1400 rpm, the mats and blankets will dry quickly in the open air or in a dryer equipped with a mode for delicate materials.

Can I use the pads for potty training for my puppy or for my incontinent senior?

Yes, especially our pee pads.

Machine Washable and absorbent they are particularly suitable for puppies and seniors who can no longer hold it for too long.

Are Neo Solvo products suitable for all animals?

The products are suitable for all animals that do not have a destructive behavior.
If your friend try to open their beds or cushions with their teeth or claws, we do not recommend purchasing our products.

  • NEO SOLVO BRAND

    31 rue Henri Deloison

    95130, Franconville

    FRANCE

    +33 7 50 01 67 22

    contact@neosolvo.com

  • NS US ONLINE LLC

    Official distributor of NEO SOLVO for North America

    8206 Louisiana Blvd Ne, Ste A #3594

    Albuquerque, New Mexico 87113

    UNITED STATES

    +1 505 2954082

    contact@neosolvo-us.com