Frequently Asked Questions
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What about delivery?
We work with reputable carriers to ensure delivery in 2-5 days.
Our products are shipped from our warehouse in California within 24 hours of your order on weekdays.
Friday and Saturday orders are shipped on Monday.
Can I replace the disposable litter with a Neo Solvo liner?
Yes for Guinea Pigs and Bunnies.
Our cage liners will be more economical in the long term and more comfortable with 0 dust for your companions. For cats, we do not recommend it.
How to wash and dry Neo Solvo products?
They are machine washable with "Delicat" or "Warm".
After spinning at 1200 or 1400 rpm, the mats and blankets will dry quickly in the open air or in a dryer equipped with a mode for delicate materials.
Can I use the pads for potty training for my puppy or for my incontinent senior?
Yes, especially our pee pads.
Machine Washable and absorbent they are particularly suitable for puppies and seniors who can no longer hold it for too long.
Are Neo Solvo products suitable for all animals?
The products are suitable for all animals that do not have a destructive behavior.
If your friend try to open their beds or cushions with their teeth or claws, we do not recommend purchasing our products.
Our Addresses
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NEO SOLVO BRAND
31 rue Henri Deloison
95130, Franconville
FRANCE
+33 7 50 01 67 22
contact@neosolvo.com
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NS US ONLINE LLC
Official distributor of NEO SOLVO for North America
8206 Louisiana Blvd Ne, Ste A #3594
Albuquerque, New Mexico 87113
UNITED STATES
+1 505 2954082
contact@neosolvo-us.com